Returns Policy

Returns & Exchanges

You have 30 days (time limit exceptions may be made for orders outside of the UK at our discretion) from the date on which the goods were received to return any item for a refund. For alternative sizes, you will need to place a new order.

If you wish to return your goods please follow these simple steps:

Repackage your products in the original packaging together with a copy of the original order (Please note that all returned products must be unused and have all packaging and tags intact).

Return your package via your preferred courier or local postal service. We recommend that you choose a tracked service so that you can follow your parcel. Address your parcel to our UK address:


Slow Gold NI Returns

36 Windslow Drive


BT38 9BB


We ask that customers outside the EU mark any returned packages with “Returning to Country of Origin” to prevent any delays at the relevant customs authorities.

Returns are normally processed within 10 working days, once the returned products have been received to us. In the unlikely event that an item is returned to us in an unsuitable condition, Slow Gold reserves the right to refuse a refund and send the item back at your expense.

A refund confirmation email will be sent to you once your return has been processed.


Faulty Items

In the unlikely event that the item you received is faulty, please contact us on your order number, your name and address, details of the product and the fault. We will respond to you as soon as possible to acknowledge your issue and from there will request that you send us a few photographs of the fault to determine the best course of action.

Please note that we may not be required to provide a refund if you continue to use the goods after discovering the fault.

This does not affect your statutory rights.